TalkPod
Your product data, made conversational.
TalkPod connects to the information your business already holds and delivers it wherever your customers are. Web chat, voice, messaging, in-store. Customers ask the same questions they would ask a person, and the answer comes straight from your data.
Built by Human Kind · Piloting now across automotive, property and retail
Customer
TalkPod
Customer
TalkPod
Solving your data challenges
Businesses sit on more product data than ever. It lives in catalogues, CMS platforms, spreadsheets, and in the heads of the staff who know the range best. When a customer needs it, it is rarely available in a form that is quick to reach or easy to use.
They wait for someone to help, scroll through pages that don't answer the question, or leave. TalkPod closes that gap by making the data you already have work harder for the business and the customer, without replacing the people who know it best.
How it works
Connect
We connect TalkPod to your existing product data, whether that is a PIM, a product feed, a spreadsheet, a CMS, or a combination. No new systems to build.
Configure
We train the data layer on your range, your terminology and the kinds of questions your customers tend to ask. The result is answers that read as if they came from the person who knows your range best.
Respond
Customers ask questions in their own words. TalkPod works out what they meant, pulls the answer from your data, and replies in seconds.
One data layer, every channel
You structure your product data once. TalkPod delivers it across whatever channels your customers actually use, without rebuilding, duplicating content or maintaining separate systems.
Web chat
A lightweight widget that sits on any page of your site. Customers get answers without leaving the product they are looking at.
Voice
An in-store voice device that lets customers ask questions out loud. Useful in showrooms, trade counters and anywhere hands are busy.
WhatsApp and messaging
Customers ask from their phone in a channel they already use every day. No app to download, no account to create.
Kiosk and self-service
Touchscreen displays in retail, showroom or reception spaces where customers want to explore product information at their own pace.
Staff tools
The same data layer available to your team. New starters can answer customer questions without spending months learning the range first.
Where we are deploying it
Automotive
Specs, comparisons, availability. The same questions asked hundreds of times a week. TalkPod handles the repetition so sales teams can spend their time on the conversations that actually need them.
Property
Show homes and sales suites where buyers want information on layouts, specifications and pricing without waiting for an agent. Conversational access to development data that takes the friction out of a long buying decision.
Retail & interiors
Materials, customisation options, product details. The kind of information customers want to explore at their own pace. Strong fit for kitchen, bathroom and furniture retailers where range depth matters.
Technical products
Detailed product knowledge across complex categories, available the moment a customer asks. Strong fit for audio visual, computing and smart home, where the customer's decision usually comes down to the detail in the spec sheet.
B2B & Trade
Complex catalogues, high SKU counts, technical specs and compatibility requirements. Product knowledge that has traditionally lived with sales reps, made directly available to the trade customer asking.
Built for what is coming
The EU Digital Product Passport regulation means products sold in Europe will need to carry structured data about origin, materials, sustainability credentials and end-of-life options. Assembling that data is not a small project for any brand.
Compliance is the starting point. Once you have the data, the question is what you do with it. TalkPod turns that regulatory requirement into something customers can actually interact with rather than something buried in a PDF or compliance portal.
Where was this made? What is it made from? How do I recycle it? These are questions customers are already asking. DPP gives you the data. TalkPod makes it useful.
Pilot with us
We are looking for businesses that want to be part of shaping this. A pilot means we connect TalkPod to your data, configure it for your products and customers, and we learn together what works.
No long contracts, no big commitments. If you are curious, get in touch. No deck, no pitch, just a conversation about whether it makes sense.