TalkPod
Your product data, made conversational.
TalkPod connects to the information your business already holds and delivers it wherever your customers are. Web chat, voice, messaging or in-store. They ask in plain language and get real answers, instantly.
Built by Human Kind · Piloting now across automotive, property and retail
Customer
TalkPod
Customer
TalkPod
Solving your data challenges
Businesses have more product data than ever - in catalogues, CMS platforms, spreadsheets, in the heads of their best staff. But when a customer actually needs that information, it is rarely available in a way that is quick, natural or useful.
They end up waiting for someone to help, scrolling through pages that don't answer the question, or leaving. TalkPod closes that gap - not by replacing people, but by making your existing data work harder for the business and the customer.
How it works
Connect
We connect TalkPod to your existing product data, whether that is a PIM, a product feed, a spreadsheet, a CMS, or a combination. No new systems to build.
Configure
We train the data layer on your range, your terminology and the kinds of questions your customers tend to ask. It learns your business.
Respond
Customers ask questions in their own words. TalkPod interprets the intent, pulls from your data, and responds conversationally - in real time.
One data layer, every channel
You structure your product data once. TalkPod delivers it across whatever channels your customers actually use. No rebuilding, no duplicating content, no separate systems to maintain.
Web chat
A lightweight widget that sits on any page of your site. Customers get answers without leaving the product they are looking at.
Voice
An in-store voice device that lets customers ask questions out loud. Useful in showrooms, trade counters and anywhere hands are busy.
WhatsApp and messaging
Customers ask from their phone in a channel they already use every day. No app to download, no account to create.
Kiosk and self-service
Touchscreen displays in retail, showroom or reception spaces where customers want to explore product information at their own pace.
Staff tools
The same data layer available internally. New staff get instant access to product knowledge without months of learning the range.
Where we are deploying it
Automotive
Specs, comparisons, availability - the same questions asked hundreds of times a week. TalkPod handles the repetitive enquiries so sales teams can focus on the conversations that close deals.
Property
Show homes and sales suites where buyers want information on layouts, specifications and pricing without waiting for an agent. Conversational access to development data that supports the customer journey.
Retail & interiors
Materials, customisation options, product details - the kind of information customers want to explore at their own pace. Strong fit for kitchen, bathroom and furniture retailers where range depth matters.
Technical products
Detailed knowledge on demand across complex product categories. Strong fit for audio visual, computing and smart home where specifications drive purchasing decisions.
B2B & Trade
Complex catalogues, high SKU counts, technical specs and compatibility requirements. Product knowledge that has traditionally lived with sales reps, made available to trade customers instantly.
Built for what is coming
The EU Digital Product Passport regulation means that products sold in Europe will need to carry structured data about their origin, materials, sustainability credentials and end-of-life options. For most brands, that is a significant data challenge.
But compliance is only the starting point. Once you have the data, the question becomes what you do with it. TalkPod turns that regulatory requirement into something customers can actually interact with. Instead of burying it in PDFs or compliance portals, it becomes part of the conversation.
Where was this made? What is it made from? How do I recycle it? These are questions customers are already asking. DPP gives you the data. TalkPod makes it useful.
Pilot with us
We are looking for businesses that want to be part of shaping this. A pilot means we connect TalkPod to your data, configure it for your products and customers, and we learn together what works.
No long contracts, no big commitments. If you are curious, get in touch - no deck, no pitch, just a conversation about whether it makes sense.